Activity 3.1: User-Centred Design
Lead Academics: Dr Rachael Gooberman-Hill (University of Bristol) and Dr David Coyle (University College Dublin)
The main aim of A3.1 is to contribute to the design of meaningful and desirable SPHERE technologies. If healthcare technologies are to become embedded into people’s everyday life, their development must be informed through early and sustained user involvement. The user-centred design framework therefore involves collaboration with a range of stakeholders, such as domestic users, care givers and healthcare professionals. The methodology seeks to use participatory techniques, which empower and engage these stakeholders in the research process. The ‘user’ is at the core of the SPHERE project and one of our key activities is understanding different people’s experiences of technology and healthcare, focusing in particular on their expectations, motivation, and perceived barriers.
Understanding technology and healthcare practices for the individual, in the home and in the community: an ethnographic study
The aim of this study was to explore people’s current technology- and healthcare-related behaviours in the context of the individual (on-body), their home and the community, as well as the effect of these contexts on their technology and healthcare practices.
Dr Alison Burrows carried out ethnographic interviews, including walking interviews that allowed her to observe, experience, and make sense of participants' everyday experiences. Questions focused on three areas: home in general, home technology, and healthcare at home. The study further included cultural probes, as well as a focus group at the SPHERE house to obtain feedback on the first version of the sensor platform.
The study sample consisted of 15 households including, among others, telecare users and households with prior experience of home sensors. Participants comprised people with different personal characteristics, which may impact upon technology and healthcare-related behaviours.
Burrows, A., Gooberman-Hill, R. and Coyle, D. (2015). Empirically derived user attributes for the design of home healthcare technologies. Personal and Ubiquitous Computing 19(8), 1233- 1245. DOI: 10.1007/s00779-015-0889-1
Burrows, A., Gooberman-Hill, R., Craddock, I. and Coyle, D. (2014). SPHERE: Meaningful and inclusive sensor-based home healthcare. ACM CSCW 2014 workshop on Designing with Users for Domestic Environments. http://arxiv.org/abs/1402.0200
Burrows, A., Gooberman-Hill, R., Craddock, I. and Coyle, D. (2014). Sensors for healthcare: Would you want them in your home? ACM CHI 2014 workshop on Enabling Empathy in Health and Care: Design Methods and Challenges. http://arxiv.org/abs/1408.2476
Conferences Papers and Notes
Burrows, A., Gooberman-Hill, R. and Coyle, D. (2016). Shared language and the design of home healthcare technology. Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, 3584-3594. ACM. DOI: 10.1145/2858036.2858496
Burrows, A., Noyes, J., Gooberman-Hill, R. and Coyle, D. (2015). Investigating contexts of use for the development of domestichealthcare technology: An ethnographic study. Proceedings of ICTD'15. http://dl.acm.org/citation.cfm?id=2737888
Burrows, A., Gooberman-Hill, R. and Coyle, D. (2015). Home truths: Insights for designing inclusive smart home technologies for healthcare. Proceedings of Design4Health 2015.